ISO 36:2022
ISO 36:2022 Guidelines for contactless delivery services
CDN $186.00
Description
This document provides general guidance on issues to be considered in standards related to contactless delivery services. It covers general principles, roles and responsibilities, delivery methods, service processes, quality control and improvements to be put in place to execute contactless delivery services.
This document applies to
-    instant delivery, which generally applies to the retail, catering and medical sectors (including online food delivery, grocery delivery and medical supplies delivery); and
-    last-mile delivery with intermediate transfer, which generally applies to express and e-commerce fields (referring to the last-mile delivery of parcels).
This document does not apply to cold chain logistics.
Edition
1
Published Date
2022-05-10
Status
PUBLISHED
Pages
14
Language
English
Format
Secure PDF
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Abstract
This document provides general guidance on issues to be considered in standards related to contactless delivery services. It covers general principles, roles and responsibilities, delivery methods, service processes, quality control and improvements to be put in place to execute contactless delivery services.
This document applies to
-    instant delivery, which generally applies to the retail, catering and medical sectors (including online food delivery, grocery delivery and medical supplies delivery); and
-    last-mile delivery with intermediate transfer, which generally applies to express and e-commerce fields (referring to the last-mile delivery of parcels).
This document does not apply to cold chain logistics.
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