ISO 23592:2021
ISO 23592:2021 Service excellence – Principles and model
CDN $261.00
Description
This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
Edition
1
Published Date
2021-06-17
Status
PUBLISHED
Pages
22
Language
English
Format
Secure PDF
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Abstract
This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
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