ISO 20000:2019
ISO 20000:2019 Information technology – Service management – Part 2: Guidance on the application of service management systems
CDN $434.00
Description
This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.
Edition
3
Published Date
2019-08-19
Status
PUBLISHED
Pages
63
Language
English
Format
Secure PDF
Secure – PDF details
- Save your file locally or view it via a web viewer
- Viewing permissions are restricted exclusively to the purchaser
- Device limits - 3
- Printing – Enabled only to print (1) copy
See more about our Environmental Commitment
Abstract
This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.
Previous Editions
Can’t find what you are looking for?
Please contact us at:
Related Documents
-
ISO 80000:2025 Quantities and units – Part 13: Information science and technology
CDN $222.00 Add to cart -
ISO 1176:1990 Road vehicles – Masses – Vocabulary and codes
CDN $130.00 Add to cart -
ISO 8927:1991 Earth-moving machinery – Machine availability – Vocabulary
CDN $261.00 Add to cart -
ISO 15424:2025 Information technology – Automatic identification and data capture techniques – Data carrier identifiers (including symbology identifiers)
CDN $261.00 Add to cart
