ISO 20000:2019
ISO 20000:2019 Information technology – Service management – Part 2: Guidance on the application of service management systems
CDN $418.00
Description
This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.
Edition
3
Published Date
2019-08-19
Status
PUBLISHED
Pages
63
Language
English
Format
Secure PDF
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Abstract
This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.
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