ISO 18295:2017
ISO 18295:2017 Customer contact centres – Part 1: Requirements for customer contact centres
CDN $186.00
Description
ISO 18295-1:2017 specifies service requirements for customer contact centres (CCC). It specifies a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.
ISO 18295-1:2017 is applicable to both in-house (captive) and outsourced (third party operator) CCCs of all sizes, across all sectors and all interaction channels, including inbound and outbound. It specifies performance metrics (KPIs) as and where required.
Edition
1
Published Date
2017-07-06
Status
PUBLISHED
Pages
16
Language
English
Format
Secure PDF
Secure – PDF details
- Save your file locally or view it via a web viewer
- Viewing permissions are restricted exclusively to the purchaser
- Device limits - 3
- Printing – Enabled only to print (1) copy
See more about our Environmental Commitment
Abstract
ISO 18295-1:2017 specifies service requirements for customer contact centres (CCC). It specifies a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.
ISO 18295-1:2017 is applicable to both in-house (captive) and outsourced (third party operator) CCCs of all sizes, across all sectors and all interaction channels, including inbound and outbound. It specifies performance metrics (KPIs) as and where required.
Previous Editions
Can’t find what you are looking for?
Please contact us at:
Related Documents
-
ISO 31700:2023 Consumer protection – Privacy by design for consumer goods and services – Part 1: High-level requirements
CDN $364.00 Add to cart -
ISO 18513:2021 Tourism services – Hotels and other types of tourism accommodation – Vocabulary
CDN $82.00 Add to cart -
ISO 24513:2019 Service activities relating to drinking water supply, wastewater and stormwater systems – Vocabulary
CDN $82.00 Add to cart -
ISO 14452:2012 Network services billing – Requirements
CDN $251.00 Add to cart
