ISO 8000:2020

Description

This document specifies a questionnaire to audit the performance of the processes specified by the process reference model in ISO 8000‚Äë61.

NOTE 1 This questionnaire is applicable to all types of business process, technology, information system, data and data processing. This questionnaire can be used as part of a continuous improvement process.

The following are within the scope of this document:

– guiding principles for generating questions from the process outcomes specified by ISO 8000‚Äë61;

– one or more questions for each outcome of every process in ISO 8000‚Äë61;

– a measurement method based on a simple indicator and measurement scale for each question;

– guidance on how to present the results generated by the questionnaire.

NOTE 2 The questions and corresponding indicators in this document conform to the requirements of ISO 8000‚Äë63.

The following is outside the scope of this document:

– defining how the questions relate to models of organizational process maturity.

NOTE 3 Such models define an overall scale by which to understand the degree to which an organization is performing effectively and efficiently.

EXAMPLE ISO 8000‚Äë62 and ISO 8000‚Äë64 [1]specify how to use maturity models with ISO 8000‚Äë61.

[1] Under preparation.