ISO/TS 19387:2025
ISO/TS 19387:2025 Service excellence — Maturity model
CDN $125.00
This publication was last reviewed and confirmed in 2025.
Service excellence — Maturity model
Description
This document establishes principles for and gives guidance on using a service excellence maturity model (SEMM).
This document is applicable to all organizations delivering services, such as commercial organizations, manufacturing companies, public services and not-for-profit organizations. In accordance with ISO 23592, it can help organizations to determine their own maturity level with regard to service excellence. It also offers guidance for future improvements and can be used for internal and external audits.
An organization can decide for itself whether the whole service excellence model with its four dimensions and nine elements or only selected dimensions and elements are assessed and improved.
Edition
1
Published Date
2026-06-19
Status
PUBLISHED
Pages
10
Language
English
Format
Secure PDF
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Abstract
This document establishes principles for and gives guidance on using a service excellence maturity model (SEMM).
This document is applicable to all organizations delivering services, such as commercial organizations, manufacturing companies, public services and not-for-profit organizations. In accordance with ISO 23592, it can help organizations to determine their own maturity level with regard to service excellence. It also offers guidance for future improvements and can be used for internal and external audits.
An organization can decide for itself whether the whole service excellence model with its four dimensions and nine elements or only selected dimensions and elements are assessed and improved.
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