ISO 20488:2018
ISO 20488:2018 Online consumer reviews – Principles and requirements for their collection, moderation and publication
CDN $251.00
Description
ISO 20488:2018 provides requirements and recommendations for the principles and methods for review administrators to apply in their collection, moderation and publication of online consumer reviews.
ISO 20488:2018 is applicable to any organization that publishes consumer reviews online, including suppliers of products and services that collect reviews from their own customers, a third party contracted by the supplier, or an independent third party. It is recognized that the different processes related to the collection, moderation and publication can at various times be performed by different organizations. This document is applicable to reviews published online, collected by any methodology.
Edition
1
Published Date
2018-06-04
Status
PUBLISHED
Pages
21
Language
English
Format
Secure PDF
Secure – PDF details
- Save your file locally or view it via a web viewer
- Viewing permissions are restricted exclusively to the purchaser
- Device limits - 3
- Printing – Enabled only to print (1) copy
See more about our Environmental Commitment
Abstract
ISO 20488:2018 provides requirements and recommendations for the principles and methods for review administrators to apply in their collection, moderation and publication of online consumer reviews.
ISO 20488:2018 is applicable to any organization that publishes consumer reviews online, including suppliers of products and services that collect reviews from their own customers, a third party contracted by the supplier, or an independent third party. It is recognized that the different processes related to the collection, moderation and publication can at various times be performed by different organizations. This document is applicable to reviews published online, collected by any methodology.
Previous Editions
Can’t find what you are looking for?
Please contact us at:
Related Documents
-
ISO 24524:2019 Service activities relating to drinking water supply, wastewater and stormwater systems – Hydraulic, mechanical and environmental conditions in wastewater transport systems
CDN $124.00 Add to cart -
ISO 32122:2025 Transaction assurance in E-commerce – Guidance for offering online dispute resolution services
CDN $186.00 Add to cart -
ISO 24536:2019 Service activities relating to drinking water supply, wastewater and stormwater systems – Stormwater management – Guidelines for stormwater management in urban areas
CDN $379.00 Add to cart -
ISO 31700:2023 Consumer protection – Privacy by design for consumer goods and services – Part 1: High-level requirements
CDN $364.00 Add to cart
