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ISO 30105:2021

ISO 30105:2021 Information technology – IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Part 6: Guidelines on risk management

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Description

This document provides guidance on risk management practices for the IT enabled services-business process outsourcing (ITES-BPO) service provider for the outsourced business processes. It provides guidance for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving the risk management framework for the ITES-BPO services.

This document:

-    covers IT enabled business processes that are outsourced;

-    is applicable to the service provider;

-    is applicable to all lifecycle processes of ITES-BPO;

-    is not intended to cover IT services.

The guidelines in this document align to ISO 31000, elaborating the risk principles, risk management framework and risk management process from an ITES-BPO perspective.

Edition

1

Published Date

2021-10-20

Status

PUBLISHED

Pages

18

Language Detail Icon

English

Format Secure Icon

Secure PDF

Abstract

This document provides guidance on risk management practices for the IT enabled services-business process outsourcing (ITES-BPO) service provider for the outsourced business processes. It provides guidance for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving the risk management framework for the ITES-BPO services.

This document:

-    covers IT enabled business processes that are outsourced;

-    is applicable to the service provider;

-    is applicable to all lifecycle processes of ITES-BPO;

-    is not intended to cover IT services.

The guidelines in this document align to ISO 31000, elaborating the risk principles, risk management framework and risk management process from an ITES-BPO perspective.

Previous Editions

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