ISO 30105:2019
ISO 30105:2019 Information technology – IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Part 7: Exemplar for maturity assessment
CDN $263.00
Description
This document presents an exemplar for maturity assessment, following the framework for assessment of process capability levels and measurement of an organization’s maturity level for an ITES-BPO service provider.
This document:
– uses the set of indicators for process performance and process capability;
– helps to collect the objective evidence that enables an assessor to determine the process ratings;
– helps to assess the result of the process capability level;
– serves as a measurement framework for processes and provides an organization maturity model for ITES-BPO organizations delivering the services;
– is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors, external assessors, ITES-BPO service providers and ITES-BPO service customers;
– supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.
Edition
1
Published Date
2019-11-04
Status
PUBLISHED
Pages
22
Language
English
Format
Secure PDF
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Abstract
This document presents an exemplar for maturity assessment, following the framework for assessment of process capability levels and measurement of an organization's maturity level for an ITES-BPO service provider.
This document:
- uses the set of indicators for process performance and process capability;
- helps to collect the objective evidence that enables an assessor to determine the process ratings;
- helps to assess the result of the process capability level;
- serves as a measurement framework for processes and provides an organization maturity model for ITES-BPO organizations delivering the services;
- is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors, external assessors, ITES-BPO service providers and ITES-BPO service customers;
- supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.
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