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B51-14 (R2019) – Boiler, pressure vessel, and pressure piping code

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ISO 30105:2022

ISO 30105:2022 Information technology – IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Part 8: Continual performance improvement (CPI) of ITES-BPO

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Description

This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105–1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.

This document does not define technologies and tools for implementing the CPI methodology.

Edition

1

Published Date

2022-12-13

Status

PUBLISHED

Pages

25

Language Detail Icon

English

Format Secure Icon

Secure PDF

Abstract

This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.

This document does not define technologies and tools for implementing the CPI methodology.

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