ISO 30105:2022
ISO 30105:2022 Information technology – IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Part 8: Continual performance improvement (CPI) of ITES-BPO
CDN $259.00
Description
This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105–1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.
This document does not define technologies and tools for implementing the CPI methodology.
Edition
1
Published Date
2022-12-13
Status
PUBLISHED
Pages
25
Language
English
Format
Secure PDF
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Abstract
This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.
This document does not define technologies and tools for implementing the CPI methodology.
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