Your cart is currently empty!
- You can only add 1 quantity of this product to the cart.
“ISO 20537:2025 Footwear – Identification of defects during visual inspection – Vocabulary” has been added to your cart. View cart
ISO 9241:2013
ISO 9241:2013 Ergonomics of human-system interaction – Part 154: Interactive voice response (IVR) applications
CDN $273.00
Description
ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.
Edition
1
Published Date
2013-02-05
Status
PUBLISHED
Pages
35
Language
English
Format
Secure PDF
Secure – PDF details
- Save your file locally or view it via a web viewer
- Viewing permissions are restricted exclusively to the purchaser
- Device limits - 3
- Printing – Enabled only to print (1) copy
See more about our Environmental Commitment
Abstract
ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.
Previous Editions
Can’t find what you are looking for?
Please contact us at:
Related Documents
-
ISO 21636:2024 Language coding – A framework for language varieties – Part 1: Vocabulary
CDN $173.00 Add to cart -
ISO 11798:2023 Information and documentation – Permanence and durability of writing, printing and copying on paper – Requirements and test methods
CDN $273.00 Add to cart -
ISO 80000:2020 Quantities and units – Part 8: Acoustics
CDN $115.00 Add to cart -
ISO 24613:2024 Language resource management – Lexical markup framework (LMF) – Part 6: Syntax and semantics
CDN $115.00 Add to cart
