ISO 21800:2025
ISO 21800:2025 Guidance for organizations to increase consumer understanding of online terms and conditions
CDN $125.00
This publication was last reviewed and confirmed in 2025.
Guidance for organizations to increase consumer understanding of online terms and conditions
Description
This document gives guidance to organizations on creating clear, accessible, fair and easy-to-understand online terms and conditions (T&Cs).
This document is applicable to drafting business-to-consumer online T&Cs, including websites facilitating consumer-to-consumer sales, such as online auction sites. It does not apply to consumer-to-consumer and business-to-business online T&Cs.
Edition
1
Published Date
2026-06-19
Status
PUBLISHED
Pages
11
Language
English
Format
Secure PDF
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Abstract
This document gives guidance to organizations on creating clear, accessible, fair and easy-to-understand online terms and conditions (T&Cs).
This document is applicable to drafting business-to-consumer online T&Cs, including websites facilitating consumer-to-consumer sales, such as online auction sites. It does not apply to consumer-to-consumer and business-to-business online T&Cs.
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