ISO 20000:2024
ISO 20000:2024 Information technology – Service management – Part 17: Scenarios for the practical application of service management systems based on ISO/IEC 20000-1:2018
CDN $336.00
Description
This document provides scenarios, explanations and examples for the practical application of service management systems (SMS) based on ISO/IEC 20000-1:2018. These scenarios provide examples of situations in which an SMS can be used and how the requirements of ISO/IEC 20000-1:2018 can be applied.
This document can be used with ISO/IEC 20000-1 as well as with ISO/IEC 20000-2, ISO/IEC 20000-3, ISO/IEC TS 20000-5 and other parts of the ISO/IEC 20000 series.
This document is aimed at:
a)       organizations that are intending to implement an SMS based on the requirements of ISO/IEC 20000-1;
b)       organizations that have already implemented an SMS based on the requirements of ISO/IEC 20000-1;
c)        consultants, trainers and other experts supporting these organizations.
This document does not add to, change or replace any of the requirements in ISO/IEC 20000-1. This document is not intended to be used for a conformity assessment.
Edition
1
Published Date
2024-10-16
Status
PUBLISHED
Pages
44
Language
English
Format
Secure PDF
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Abstract
This document provides scenarios, explanations and examples for the practical application of service management systems (SMS) based on ISO/IEC 20000-1:2018. These scenarios provide examples of situations in which an SMS can be used and how the requirements of ISO/IEC 20000-1:2018 can be applied.
This document can be used with ISO/IEC 20000-1 as well as with ISO/IEC 20000-2, ISO/IEC 20000-3, ISO/IEC TS 20000-5 and other parts of the ISO/IEC 20000 series.
This document is aimed at:
a)       organizations that are intending to implement an SMS based on the requirements of ISO/IEC 20000-1;
b)       organizations that have already implemented an SMS based on the requirements of ISO/IEC 20000-1;
c)        consultants, trainers and other experts supporting these organizations.
This document does not add to, change or replace any of the requirements in ISO/IEC 20000-1. This document is not intended to be used for a conformity assessment.
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