ISO 20000:2024
ISO 20000:2024 Information technology – Service management – Part 17: Scenarios for the practical application of service management systems based on ISO/IEC 20000-1:2018
CDN $352.00
Description
This document provides scenarios, explanations and examples for the practical application of service management systems (SMS) based on ISO/IEC 20000-1:2018. These scenarios provide examples of situations in which an SMS can be used and how the requirements of ISO/IEC 20000-1:2018 can be applied.
This document can be used with ISO/IEC 20000-1 as well as with ISO/IEC 20000-2, ISO/IEC 20000-3, ISO/IEC TS 20000-5 and other parts of the ISO/IEC 20000 series.
This document is aimed at:
a)       organizations that are intending to implement an SMS based on the requirements of ISO/IEC 20000-1;
b)       organizations that have already implemented an SMS based on the requirements of ISO/IEC 20000-1;
c)        consultants, trainers and other experts supporting these organizations.
This document does not add to, change or replace any of the requirements in ISO/IEC 20000-1. This document is not intended to be used for a conformity assessment.
Edition
1
Published Date
2024-10-16
Status
PUBLISHED
Pages
44
Language
English
Format
Secure PDF
Secure – PDF details
- Save your file locally or view it via a web viewer
- Viewing permissions are restricted exclusively to the purchaser
- Device limits - 3
- Printing – Enabled only to print (1) copy
See more about our Environmental Commitment
Abstract
This document provides scenarios, explanations and examples for the practical application of service management systems (SMS) based on ISO/IEC 20000-1:2018. These scenarios provide examples of situations in which an SMS can be used and how the requirements of ISO/IEC 20000-1:2018 can be applied.
This document can be used with ISO/IEC 20000-1 as well as with ISO/IEC 20000-2, ISO/IEC 20000-3, ISO/IEC TS 20000-5 and other parts of the ISO/IEC 20000 series.
This document is aimed at:
a)       organizations that are intending to implement an SMS based on the requirements of ISO/IEC 20000-1;
b)       organizations that have already implemented an SMS based on the requirements of ISO/IEC 20000-1;
c)        consultants, trainers and other experts supporting these organizations.
This document does not add to, change or replace any of the requirements in ISO/IEC 20000-1. This document is not intended to be used for a conformity assessment.
Previous Editions
Can’t find what you are looking for?
Please contact us at:
Related Documents
-
ISO 20000:2019 Information technology – Service management – Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
CDN $310.00 Add to cart -
ISO 20000:2017 Information technology – Service management – Part 6: Requirements for bodies providing audit and certification of service management systems
CDN $195.00 Add to cart -
ISO 20000:2019 Information technology – Service management – Part 2: Guidance on the application of service management systems
CDN $438.00 Add to cart -
ISO 2382:2015 Information technology – Vocabulary
CDN $0.00 Add to cart
